Click: Settings. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. Go to Account settings, then Account details. . 9. If you want to protect children, then click on the Child Safe filter. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Online security - Sorry the changes you made were not saved. Are you happy for us to contact you via email for updates on your name change? (please type "Yes" or “No”)1. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. -- I'm a Very Insightful Person,. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Re: Blocked websites list gets removed. Click: Settings. Virgin Media's team are as ever silent on. Sign in Not. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Working hard to help connect the nation, shop our offers and order online. To get the password, follow these steps: a. on 18-10-2022 19:33. Most applications will alert you when an update is available; updating your software as soon as an update is available is a major step towards taking full control of. Access your bills, diagnose faults and manage your package. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. I've clicked on "I don't need it" but then a few days later the same thing happens again and I have to leave the computer and do. This is a fast and very easy trick that can work even if you're not a Virgi. You may want to start by seeing what your site report looks like using a tool like Blocked. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. Makes sure your dns settings on your computer are manually set - 8. virginmedia. Some simple ways to bypass the filters: Use the Pirate Bay Proxy. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. How to whitelist a website. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1. Qurento. Any attempt bounces me back to my account page. Virgin Media takes online safety seriously. Virgin Media Web Safe allows you to restrict certain types of. Users can change their settings at any time in My Virgin Media. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. I keep getting the message seen in the attached picture. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 140 WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). . Navigate to the My Apps tab and select Web Safe from the menu. Try computers with Cisco’s OpenDNS using 208. Get NordVPN - the #1 VPN for Virgin Media. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Options. Find the right spot for your hub. Look out! Virus Safe has blocked this site. 25-02-2023 13:20 - edited 25-02-2023 13:25. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Just joined. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Regards, Steven_L. . SpeedSince the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!In response to Graham_A. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". 8. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. See. I have a similar issue. g. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. . 222. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. I have added the categories to block but it will not allow me to add. --. Virgin Media and you have confirmed Child Safe is on. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. 0 Kudos Reply. Child Safe switched OFF but blocking sites. It's blocking access to a lot of sites, and I'm paying for this. Security matters. . This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Options. To get around this, you need to turn Web Safe off. I’m new to Virgin but trying to access websafe to control the parental control settings but the page just sends me back to the home page - 5241832. 4. Virgin is still working on a more flexible system. Click on Manage Web Safe. Select the SPAM setting you’d like to use: Reject All Spam messages. Turn your TV on and get connected. Home Phone. Reply. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 159. Hey @JohnnyT8,. Superstar. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. We'll go over how to set up the filter, what. on 13-06-2022 11:42. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I've accessed websafe before but now when I select 'manage. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. IMAP Security. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. 159. Learn how you can change Web Safe settings to turn Child Safe off. Some help would be greatly appreci. Try again to see if problem persists. Virgin Phone Switchover. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 220. 159. com. It works now. These are two settings – Virus Safe and Child Safe. in/myVM . To access your Virginmedia. Just bear in mind this would reset everything. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. org). Click: Web Safe. 0 KudosSorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Could I request for some intervention from any of the admin to. If your household is with both Virgin Media and O2 and you have Volt benefits and you need help with your O2 bill, please head to Help and Support on the O2 site. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Toggle the button next to Child Safe option to turn it Off. Called "Web Safe" the system currently blocks all access to sites featuring pornography, drug use, hate speech, violence, self-harm and suicide. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Regards, Steven_L. For customers joining. VirginMedia. 222 and 208. select Account settings > Online security and disable Virus Safe and/or Child Safe. A new secure password will be generated for you. Expand the Email option. 8) and this will bypass the websafe filter. AtlasVPN: A fast and secure VPN that is great for streaming. com 194. Community Natter. Click here to view more details on content filters from Virgin Media’s Web Safe. Re: Websafe settings no longer having effect. 8. -- I'm a Very Insightful Person,. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. It looks like my websafe setting is switched to off. bb. Virgin Media Web Safe allows you to restrict certain types of. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. SpeedQuickStart, set up and connections. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Phone. I have been trying to turn on child safe for the last few weeks, but just get the message. Welcome to the community and thanks for taking the time to post your issue on the forums. com (connection reset error). For more tips on how to keep your kids safe online, visit Internet Matters. Thanks - 5400491. For best protection, we recommend using Virgin Media Internet Security and Web Safe. You can change this by clicking on the toggle to switch on or off when needed. Login to the Virgin Media online account and check the Web Safe settings. Stay safe online. 88K views 5 years ago. 159. Here you’ll find all the help you need for Virgin Media related problems and issues. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Can't disable child safe. 100. uk. Chatter and natter. It might contain viruses, be used for phishing, or be a fraudulent site out to scam you. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. It is still shown as enabled on the WebSafe website, and Virgin Support. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. com 9. The results of queries to the Virgin Media DNS server gave the following results. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. on laptop and moibile, including private browsing. 162. I have 3 devices. It's been like this since the account was prov. Changing network settings to use any Public DNS should re-gain full access for the device. com Address: 185. Switched On Families. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. 1 — the Internet’s. Your Mobile Account. Select the Settings cog in the top right-hand corner. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Usually, malware is installed accidentally. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. 0 Kudos. . If, however, you're still experiencing the problem, please pop back to us. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account . Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. 1 Kudo. . I have the same problem as well, I have just checked my online security controls and it's all turned off. Self Care VideosOff-the-shelf Wi-Fi routers have more powerful hardware and, in the case of mesh systems, are extensible, so you can position the individual Wi-Fi mesh nodes for optimal coverage. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Security matters. Virgin Mobile. This help content & information General Help Center experience. 2. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. WiFi hotspots. Use a free web proxy and enter Use the Get Magnet Link site. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. 1 Kudo. "Sorry the changes you made were not saved, please try again". Go to My Apps. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . 5GHz is a less congested frequency, so you get faster. on 06-05-2023 22:30. Learn more. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. TV. No, you can keep using the same phone you’ve always used. Mobile customers can also use the app to keep on. Trying to edit Web Safe settings just get the message " Sorry the changes you made were not saved, please try again". Information on how to use Web Safe can be found here. Having the same problem on multiple devices. 4. Tap Install Now. Go to the Plan and Device tab and click on Manage services. I am also experiencing the same issue. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Networking and WiFi. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. My VM plan settings say Child Safe is disabled, but I get pop-ups on sites saying it's blocked by Child Safe (eg: 4chan. Thanks . If appropriate consider temporarily disabling Web Safe (i. Every computer on the internet must have a unique. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Hi I have been using Websafe for some time but I noticed this morning (about 7. Have looked at previous similar posts and have tried. pc. 0 Kudos Reply. 8 & 8. Forum; Apps. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Login in the the Virgin Media online account and try the to enable websafe. OpenDNS provide instructions here :. Regards, Daniel And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Follow these easy steps: 1. 168. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Changes to our Acceptable Use Policy for Virgin Media Mail. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 168. You can find out more FAQs about Web Safe here. Web safe provides ultimate protection when using the internet. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. When I attempt to change my websafe settings, the following message comes up. Virus Safe - Enabled. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Joining in. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. View Apps > Web Safe > manage your Web Safe settings - takes. There's no firewall settings that I can see, and one time I got to see a page saying. Hey @DavidCalla,. on 23-05-2023 15:19. Mark as New; Bookmark this message; Subscribe to this message. Web Safe will help you block access to web sites known to be infected or to distribute Malware. I have noticed that when I view my account it is blank where. Anyway, I recently moved house (August) and kept the same package. BTW is there a reason why you are access the old site page for Web Safe?. 4. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. A new secure password will be generated for. Virgin Media. Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. I've switched it off and on multiple times - 5019860. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. . The settings vary with each ISP, but most offer some or all of the following options: Timer. cheating, porn, social media etc. AFAIK Web Safe setting cannot be configured through Hub. All devices would need to be re-connected to the WiFi. I’m sorry to hear of the issues that you’re having with your web safe settings, have you been able to get this sorted or would you need further assistance to get this resolved? Kind Regards, Steven_LWeb safe provides ultimate protection when using the internet. New here. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Go to your browser settings and click Advanced settings. Adjust the settings according to the level of protection you want. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. Options. Select Parental Controls in Virgin Media Web Safe. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. AS Name. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. VPN Apps for all devices and unlimited simultaneous connections. Where you put your Hub can sometimes affect its wireless performance. Options. If you see two software update options available, choose the one you want to install. 8. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. I have the same problem as well, I have just checked my online security controls and it's all turned off. Add a new username and password. e. 1. Not able to access websafe_setting page (able to go to update_profile page). Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. 159. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. on 27-07-2022 14:17. Uninstall on PC Uninstall on Mac Uninstall on iOS Uninstall on Android Virgin Media's award-winning internet security provides protection against viruses and malware. Virgin Media Web Safe and Virgin Media. 65% of young people aged 11-16 are in favour of the. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Account - Mobile. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChoosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Web Safe is not automatically turned on for customers who joined before this date. 1. I tried to check the AS name as advised on the forum , here is what I found. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. . Any help appreciated. 67. Hey @DavidCalla,. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. 1. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. 1. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Settings to enter. Contact the site operator for further help. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. on 27-08-2023 09:39. Web Safe turned off but still blocking websites. If you're a Virgin Fibre customer, when you register. on 06-05-2023 22:30. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. I have found myself blocked from accessing certain websites by 'child safe' and 'Web Safe' which I did not ask to be activated on my account. Im having the same ballache redirecting as people have been having since 2021.